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“The latest advances and technology and the best materials do not belong to just a few. Every sports fan should have access to top quality". With our top quality sports products you will be able to enjoy your favorite endurance sport to the max and ultimately; achieving your goals. Our brands essence, or DNA, is “Real Sports Equipment” for the true enthusiast.
Our brand portfolio is comprised of innovative, unique, and performance-oriented items. We continually strive for true innovation that will drive to our client’s performance satisfaction. Our outdoor sports store brands include items that encompass technical and performance features for true athletes and sports enthusiasts.
Is to be recognized by our customers as the #1 sports and wellness specialty channel retailer that serves and inspires athletes and outdoor enthusiasts to achieve their personal best through the relentless improvement of everything we do to provide the best customer services possible
RETURNS AND EXCHANGE POLICY
WE WILL GLADLY EXCHANGE MERCHANDISE* AS LONG AT IT IS UNWORN, UNUSED, IN ITS ORIGINAL PACKAGING WITH ALL TAGS, LABELS, AND THE ORIGINAL RECEIPT. AFTER RECEIVING AND EVALUATING THE EXCHANGE MERCHANDISE, THE CUSTOMER HAS TO PAY THE SHIPPING FEES OF THE RETURN ARTICLE AND TRANSACTION FEES. ALL EXCHANGES ARE SUBJECT TO AVAILABILITY BY THE TIME YOUR EXCHANGE ORDER IS PROCESSED, ANY ITEMS(S) THAT YOU HAVE REQUESTED MAY BE SOLD OUT COMPLETELY. IN THE EVENT OF AN EXCHANGE OF MERCHANDISE ON A SALE, OR BY MEANS OF ANY OTHER PROMOTIONAL OFFERS, THE AMOUNT MAY BE RECALCULATED IF IT WAS AFFECTED BY A DISCOUNTED VALUE ON THE ORIGINAL TRANSACTION IF ALL CONDITIONS ARE NOT MET.
ALL MERCHANDISE* OVER $79.99, UNWORN, IN NEW CONDITION, CONTAINING ALL ORIGINAL PACKAGING, TAGS, LABELS AND THE ORIGINAL RECEIPT CAN BE RETURNED OR EXCHANGED. ALL ITEMS WILL BE THOROUGHLY INSPECTED BEFORE RETURNS ARE PROCESSED. REFUNDS WILL BE ISSUED IN ACCORDANCE WITH THE ORIGINAL FORM OF PAYMENT. DEPENDING ON YOUR BANK’S PROCESSING TIME, REFUNDS MAY TAKE UP TO 2 BILLING CYCLES TO BE CREDITED TO YOUR ACCOUNT. RETURNS SHALL BE COMPENSATED WITH A E-STORE CREDIT OR CREDIT TO THE ORIGINAL TENDER EQUIVALENT TO THE VALUE PAID FOR THE MERCHANDISE.
MERCHANDISE MUST BE SENT WITHIN 30 DAYS OF THE DATE OF PURCHASE. RETURNS WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS FROM THE DATE THE ITEM IS RECEIVED AT THE WAREHOUSE. WHEN REQUESTING A REFUND, THE TRANSACTIONS WILL BE PROCESSED USING THE ORIGINAL FORM OF PAYMENT. THE VALUE CREDITED SHALL BE EQUAL TO THE VALUE PAID FOR THE ITEM, AND THE TRANSACTION SHALL BE CONDITIONED IN ACCORDANCE WITH THE STIPULATIONS OF THE ORIGINAL OFFER. SHIPPING FEES ARE NON-REFUNDABLE AND CLIENT WILL PAY FOR THE RETURN LABEL CHARGE.
*PROMOTIONAL ITEMS, AND MERCHANDISE ON SALE $79.99 OR UNDER CANNOT BE RETURNED FOR A REFUND OR EXCHANGED. GIFT CARDS AND COUPONS ARE NON-REFUNDABLE AND CANNOT BE EXCHANGED FOR CASH OR ANY OTHER TYPE OF PAYMENT.*
REDEEMED ON PURCHASES OVER $79.99. VALID ONE COUPON PER TRANSACTION. THE EXPIRATION DATE WILL BE THREE MONTHS FROM THE DATE IT WAS ISSUED. IT WILL NOT BE REPLACED IF LOST OR STOLEN. THEY WILL NOT ISSUE A DUPLICATE. VALID IN REGULAR PRICE MERCHANDISE. IT MAY NOT BE COMBINED WITH OTHER OFFERS. THE ITEMS IN THIS TRANSACTION MAY NOT BE RETURNED. EXCHANGES ARE ALLOWED. IT MUST BE USED IN FULL. NO AMOUNTS OF REMAINING CREDITS WILL BE GIVEN. THE AWARD WILL BE GIVEN ONLY TO THE PERSON WHO IS REGISTERED IN THE PROGRAM, IDENTIFICATION IS REQUIRED.
RETURN AND EXCHANGE FOR REASON OF DEFECT
ALL RETURN AND EXCHANGES MUST TAKE PLACE WITHIN 30 DAYS OF THE ORIGINAL PURCHASE. IN CASE OF RETURNS AND EXCHANGES DUE TO DEFECTIVE MERCHANDISE, THE CUSTOMER WILL BE OFFERED ONE OF THE FOLLOWING ALTERNATIVES BY MUTUAL AGREEMENT: MERCHANDISE REPAIR, EXCHANGE OR A REFUND TO THE ORIGINAL METHOD OF PAYMENT. DEFECTIVE MERCHANDISE REFERS TO ALL MERCHANDISE SHOWING MANUFACTURING FLAWS OR DEFECTS WILL BE MAKE TROUGHT THE MANUFACTURING OR BRANDED PRODUCT COMPANY.
THE TERM DEFECTIVE DOES NOT INCLUDE NOR IS LIMITED TO FLAWS ARISING FROM EXCESSIVE OR IMPROPER USE, SCRATCHES, WORN OR FADED SOLES, DAMAGE OR LOST ORNAMENTS, FADED MERCHANDISE, MERCHANDISE THAT STAINS THE SKIN OR STOCKINGS, DISCOMFORT, OR INCORRECT SIZE.
RESTOCK FEE
ANY RETURN FOR REFUND OR EXCHANGE ON MERCHANDISE MAY BE SUBJECT TO A 10% RESTOCKING FEE UNLESS DEFECTIVE OR PROHIBITED BY LAW. THIS FEE MAY BE WAIVED FOR THE FOLLOWING REASONS: • CARRIER DAMAGE • UNUSED DEFECTIVE AND/OR DAMAGED PRODUCTS • RECEIVED INCORRECT PRODUCT. • RECEIVED AN EXTRA ITEM NOT ORDERED.
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